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How to Handle Bottlenecks in Operations Management

Many can recall the famous scene, in the television show I Love Lucy, when Lucille Ball and her best friend work on the candy line conveyor belt. As the belt speeds up, Lucy and her friend fall behind quickly. Hilarity ensures as they stuff pieces of candy in their dresses, mouths, and apron pockets as they try to keep pace. While this situation makes for great comedy on television in business it is not so funny. This problem is called a bottleneck.

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